Subscription & Cancellation Policy
Last updated: September 1, 2026
This policy explains how Roots Nutrition subscriptions (“Subscribe & Save”) work — including your subscriber discount, delivery frequency, the minimum commitment, recurring billing, and how to manage or cancel.
How subscriptions work
When you choose the subscription option on a product, you enroll in an automatically recurring order and save 15% on your subscribed products for as long as your subscription stays active. You choose how often your order ships: every month or every 2 months. Your saved payment method is charged automatically for each order.
Your subscriber discount
Subscribers receive 15% off the subscribed product(s) on every qualifying recurring order. The discount applies automatically at each renewal while the subscription is active, and ends if the subscription is cancelled.
Minimum commitment
Subscriptions include a minimum commitment of 3 orders (billing cycles). You may cancel once those first 3 orders have been completed. Before then, you can still skip a delivery, change your products or frequency, update your address or payment method, or pause between orders.
Recurring billing & auto-renewal
- Your subscription renews automatically at the frequency you selected (monthly or every 2 months). After the minimum commitment, it continues until you cancel — there is no fixed end date.
- The discounted price, the billing frequency, the minimum commitment, and the products included are shown to you before you place your order and are confirmed in your order confirmation email.
- Your payment method is charged on each renewal date. We send a reminder before upcoming renewals where required by law.
Pricing & changes
Subscription pricing, taxes, and shipping are calculated when each order is processed. If we change subscription pricing, we will notify active subscribers by email in advance, and the change will not take effect until your next billing cycle after the notice.
How to skip, change, pause, or cancel
You are always in control of your subscription:
- Self-service: Log in to your account and open the Manage Subscription portal to skip a delivery, change products or frequency, update your address or payment method, or pause.
- Cancel: Once your 3-order minimum is complete, you can cancel anytime from the Manage Subscription portal or by emailing info@rootsnutrition.com.
To make sure a change, skip, or cancellation applies to your next shipment, please make it at least 2 business days before your scheduled renewal date. Changes made after an order has processed will apply to the following cycle.
Refunds & returns
If a recurring order was placed after you completed your minimum and attempted to cancel, contact us at info@rootsnutrition.com and we will work with you in good faith on a return or refund in accordance with our refund policy. Unopened products may be returned per our standard return terms.
Cancellation confirmation
When you cancel, we will send email confirmation and you will not be charged again unless you re-subscribe.
Contact
Questions about your subscription? Email info@rootsnutrition.com.